Get your digital transformation up and running with help from OPEX®.

01

Technical Support

OPEX® offers comprehensive support for all document and mail automation customers. With 24/7 customer support 365 days out of the year, your operations are always our top priority.

Support offerings include:

  • Factory-trained and safety-certified technical support representatives;
  • Built-in escalation process to ensure all issues are handled accordingly;
  • Full access to all OPEX®-supported hardware/software; and,
  • Quick response times.

02

Training

OPEX® offers ongoing product courses and training to our incoming and scanning customers.

Technical training includes:

  • Classroom courses and hands-on product training lessons
  • Access to service manuals and service bulletins
  • Administered testing for factory-trained certification

For more information on our training schedule, please contact your account manager.

03

Installation

The OPEX® installation process is included at no additional charge and is typically completed in one or two days, depending on volume and type of equipment.

OPEX® factory-trained technicians deliver, unpack and assemble the equipment. All equipment and software is completely tested by the technician. The technician will also work with your staff to build jobs if necessary and performing some initial overview/user training.

04

Software

The software to connect the power of your OPEX® scanner to the flexibility
and efficiency you need for your workflow.

CertainScan® software automates many traditional document preparation activities, including eliminating patch sheets, classifying documents, creating indexes, editing batches in-line, customizing output files, sorting documents both physically and virtually, and enhancing security – and much more.

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Additional Professional Services

At OPEX®, we understand that no two businesses are the same. That’s why we offer a complementary mail study and/or a comprehensive workflow analysis to better understand your business challenges. For more information contact us.