OPEX® Technical Support
Your Operations Are Our Top Priority
Purchasing new equipment can be daunting. Stay confident knowing that OPEX is here from the very beginning of the process to support your operations and help you succeed, from pre-purchase to system maintenance. Your operations are always our top priority.
To Submit a Service Request
Feel Confident in Your Purchase
Our safety-certified OPEX-employed field technicians are here to help you when you need it, even on short notice. From equipment issues to preventative maintenance, we offer a wide variety of professional services to help you meet your goals. Never worry about having to switch vendors or upgrade technology once you buy it. OPEX supports all of our existing products, even when they are no longer manufactured.
What’s Included?
24/7 Support
Resolve issues quickly and easily with our network of locally-based field service technicians across the United States and Canada. We offer technical support and fast response to any issues 24/7 365 days of the year, including Holidays and outside of working hours.
Preventative Maintenance
Parts & Labour
Don’t pay any hidden fees or additional costs. When you purchase any OPEX system, the cost for all parts and labour is covered under your all-inclusive service agreement. Have access to all OPEX-supported hardware and software as your business needs grow.
To Submit a Service Request
Advantages of OPEX Support
Fast Response
Don’t wait days or weeks to resolve your issue. We make it a point to have our own OPEX-employed technicians in most major cities to avoid problems, like inclement weather or flight delays, and respond on-site as soon as possible, typically within a few hours.
All-Inclusive Service Agreement
Don’t worry about paying extra for additional parts and labour your system may require. When you purchase one of our document and mail automation systems, it includes an all-inclusive service agreement that covers all parts and labour for one year, saving you time, money, and stress.
Lengthy Useful Life
Feel confident in your purchase knowing that OPEX stands by its products. All of our customers have the option of upgrading their products to newer technology or keeping their existing systems, but we always strive to support OPEX products for as long as commercially practical. We don’t want to force you to choose between upgrading your system or finding a new vendor.
OPEX-Employed Technicians
Avoid hidden fees, delays, and surprises knowing that all of our technicians are OPEX-employed and factory-certified, not sub-contractors who may charge extra. We design and manufacture most of our parts in our own facilities rather than working with third-party manufactures, After manufactures; This allows us to improve our customer service and provide a quick turnaround.
Solutions to Meet Your Meet Your Evolving Business Needs
Installation
From workflow planning to systems installation, OPEX’s expert professional services team is here from the beginning to help you succeed. We work directly with your team to implement the best custom document imaging or mail handling solution to fit the growing needs of your business and solve the toughest challenges.
Professional Services
Make the most of your document imaging or mail handling operations with professional services offered by OPEX. Including pre-sale consultation, workflow analysis, installation, training, and technical support, we’re here from the very beginning of your journey to help you succeed and overcome the everyday challenges of document handling.
Training
Maximise your productivity with interactive operator and administrative training offered by our professional services and technical training teams. During the on-site delivery and installation of your hardware and software, we’ll train your staff to work on the systems and use preset jobs to best meet critical goals. We also offer access to ongoing classroom courses, training, service bulletins, and certifications to all of our customers to help them succeed.