OPEX® Professional Services

Customised Next Generation Hardware and Software Solutions

At OPEX®, we understand that no two businesses are the same. That’s why we offer customised professional services to meet every business’s unique needs, including workflow analysis, installation, training, maintenance, and technical support for all of our document and mail automation customers.

Maximise Your Digital Transformation

Increase throughput, maximise efficiency, and save time and money with OPEX next generation hardware and software solutions. Our document and mail automation solutions include seamless mail opening and sorting, document imaging, and payment processing. Make the most out of your operations with our pre-sale and post-sale workflow analysis, custom installation, and training.

Our Professional Services

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Workflow Analysis

Enhance your productivity with an accurate and complete assessment of your existing document imaging or mail handling workflow provided by OPEX. We’ll use these findings to create a custom hardware and software solution that meets your mission critical KPIs.

ROI Calculation

Obtain real, measurable results with our unique document and mail automation solutions. Using the data gathered from the workflow analysis, our professional services team will calculate an estimated ROI based on the costs you’ll save from reducing needed labour, resources, or space.

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Solution Architecture & Custom Outputs

Streamline your downstream processes with the ability to integrate your existing workflow and imaging software with OPEX’s document management systems. Our professional services team works with your technical staff to make the process as smooth as possible. Meet desired image and data formatting requirements with additional CertainScan® Transform™ software to create custom file outputs.


Based on the workflow analysis, our expert professional services team will work directly with you to plan, implement, and test the installation of the unique hardware and software solution designed for your evolving business.

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Hands-On Training

Make the most out of your document and mail automation solution with training provided by out professional services team and your account executive. We work directly with our clients to train staff on-site to use the equipment and preset jobs. Interactive courses are also offered in-person at our New Jersey office or remotely via Webex session to help you maximise your output.

Find Out How Professional Services Will Improve Your Operations

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Advantages of OPEX Professional Services

OPEX-Employed Team

Keep your operations running smoothly with our team of OPEX professional services, technical learning, installation, and support teams. All of our services are provided by OPEX employees with no sub-contractors involved in the process, ensuring no steps are missed throughout the entire process.

Unique to Match Your Individual Needs

Find the best solution for your operations with a comprehensive custom workflow analysis or complementary mail study. We understand that no two businesses have the same needs, that’s why our team works to find the best solution that helps you meet your goals.

Solutions to Meet Your Meet Your Evolving Business Needs

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Field and Technical Support

Feel confident knowing you’ll have access to 24/7 customer technical and field support 365 days of the year with over 400+ OPEX certified service technicians across North America. Your operations are our top priority, that’s why we offer quick response time and full access to OPEX-supported hardware.


Maximise your productivity with interactive operator and administrative training offered by our professional services and technical training teams. During the on-site delivery and installation of your hardware and software, we’ll train your staff to work on the systems and use preset jobs to best meet critical goals. We also offer access to ongoing classroom courses, training, service bulletins, and certifications to all of our customers to help them succeed.

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From workflow planning to systems installation, OPEX’s expert professional services team is here from the beginning to help you succeed. We work directly with your team to implement the best custom document imaging or mail handling solution to fit the growing needs of your business and solve the toughest challenges.