North Bristol Hospital NHS Trust (the Trust) is one of the largest hospitals in the UK serving people in Bristol, North Somerset and South Gloucestershire. The Trust sees around 1,300 outpatient and 200 inpatient attendances each day.

The Trust stored a total of 400k medical records off-site in two warehouses with a further 800k records held with off-site storage providers. Around 850 files were being delivered to the hospital and other premises each day.

Patients’ records could not always be found or retrieved in time for their appointments, meaning not all of the patients’ historical information was available to the clinicians.